Privacy Policy

Last Updated: November 27, 2024

This Privacy Policy describes how we collect, use, and handle your personal information when you interact with our coaching services, website, and messaging programs.

INFORMATION WE COLLECT

We collect information that you provide directly to us, including:

Name and contact information, Email address, Phone number, Health and wellness information you choose to share, Communication preferences, Voice Recordings, Message data and history.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide our wellness and coaching services, Send you important updates and communications, Deliver text messages you've opted to receive, Improve our services, Comply with legal obligations.

TEXT MESSAGE PROGRAM

By providing your phone number and opting into our text message program, you:

Consent to receive recurring automated marketing messages, Understand message frequency may vary, Acknowledge that consent is not a condition of purchase, Can opt-out at any time by texting STOP, Can get help by texting HELP

Message and data rates may apply.

INFORMATION SHARING

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Service providers who assist in our operations, Legal authorities when required by law, Business partners with your explicit consent

DATA SECURITY

We implement reasonable security measures to protect your information from unauthorized access or disclosure.

YOUR RIGHTS

You have the right to:

Access your personal information, Request corrections to your data, Opt-out of communications, Request deletion of your information, Withdraw consent at any time

CHILDREN'S PRIVACY

Our services are available to children under 18 only with verifiable parental/guardian consent. We take special precautions to protect children's privacy:

a) Parental Consent Requirements

We require verifiable parental/guardian consent before collecting or using personal information from children under 18Parents/guardians must provide written consent forms, We verify the identity of the consenting adult through appropriate documentation, Parents/guardians can review their child's information at any time

b) Information We Collect from Children
We only collect information necessary for providing our services, including:

Child's name and age, Health and wellness information relevant to services, Session notes and progress reports, Emergency contact information, health insurance information

c) How We Use Children's Information
We use children's information solely for:

Providing requested health and wellness services, Communicating with parents/guardians about progress, Maintaining treatment records, Legal compliance

d) Parental Rights
Parents/guardians have the right to:

Review their child's personal information, Request deletion of their child's information, Refuse further collection or use of their child's information, Request changes or updates to their child's information

e) Protection of Children's Information
We implement additional security measures for children's data:

Restricted access to authorized personnel only, Enhanced data encryption, Regular security audits, Strict data retention policies

f) Communication Regarding Children

All routine communications about a child are directed to the parent/guardian, We never market directly to children, We don't allow children to make their personal information publicly available

g) Third-Party Access

We never share children's information with third parties for marketing purposes, Information sharing is limited to service providers necessary for operations with appropriate safeguards, All service providers must maintain confidentiality and security of children's data

To exercise any rights regarding your child's information or to discuss our children's privacy practices, please contact us at:

[email protected]

This section complies with COPPA (Children's Online Privacy Protection Act) requirements and demonstrates our commitment to protecting children's privacy while providing our services.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of any material changes through our website or direct communication.

CONTACT US

For questions about this Privacy Policy or our privacy practices, contact us at:

[email protected]

CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights regarding their personal information under the CCPA. These include:

Right to know what personal information is collected, Right to delete personal information, Right to opt-out of the sale of personal information, Right to non-discrimination for exercising these rights

DISPUTE RESOLUTION

Any disputes regarding privacy will be subject to our Terms of Service and governed by Texas law.

INTERNATIONAL USERS

If you're accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

DATA RETENTION

We retain personal information for as long as necessary to provide our services and comply with legal obligations.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

By using our services, you acknowledge you have read and understand this Privacy Policy.